FAQs


If I currently have a warranty protection on my device, will any repairs you do make my warranty void?
When your item become damaged your warranty protection become void. 


What will happen if I decide I no longer want to have my phone repaired?
If a customer declines to have their device repaired. There will be charged a $18 service fee. This fee can be waived if the customer decides to donate their device to recycling.


How do your prices compare to your competitor’s?
At SS Cell Phone & Gadget Repair, we focus on quality and value. We are not trying to be the low-cost alternative. Rather, we are charging a fair price and ensuring a high-quality repair with a great warranty. How expensive would it be to fix your smart device twice? SS Cell Phone & Gadget Repair does it right the first time. We do meet and beat our competitor repair cost up to 40%. 


Does the estimated price include parts and labor?
Yes, any estimated price we give to you includes Labor, Parts and Tax.


How long can I expect it to take for the mail-in service?
It typically only takes 48 hours to repair a mailed-in device. We also have four convenient pickup/drop off location through out the Katy and Houston. You can also use our pickup/drop off location for same day service. Just call us to find out more  details.

How much do I have to pay for shipping?
SS Cell Phone & Gadget Repair can arrange UPS ground shipping for their customers. which will includes a tracking number. If you need items send back in a faster manner then a regular mail services, let our staff knows and we will be able to send your item back to you by priority with an extra cost. We also have 4 different convenient pickup/Drop location. Where you can pickup your cell phone or gadget same day.


Can SS Cell Phone & Gadget Repair backup my phone’s data?
Yes, we do this for our customers all the time. Just come and see us.


Will any repair work performed by SS Cell Phone & Gadget Repair cause my data to become lost?
No, our SS Cell Phone & Gadget Repair technicians do will backup your data before performing any work. We always recommend you backup your data prior to coming to us. In some cases, the damaged that your device received can cause your data to become lost. 


Does the work that SS Cell Phone & Gadget Repair performs void the warranty on my device?
Yes; however, if the device has received any sort of physical or liquid damage then the manufacturer’s warranty is automatically void. we determine after doing a free exensive diagnosis. 


Does the repair come with any kind of warranty?
All repairs, excluding water damaged devices, come with a 99 days of parts warranty. It covers the parts replacement, but need to pay for labor. we do not exchange parts. 

What kinds of repairs can SS Cell Phone & Gadget Repair perform?
SS Cell Phone & Gadget Repair experienced technician works in a iPhone repair, IPad repair, IPod Repair, Samsung repair, HTC repair, iPod repair, iPad repair, Laptop repair, PC repair, and Mac repairs. We will look at any smart device you bring to us. Free estimate and Free diagnoisis.


What happens if I leave my device at SS Cell Phone & Gadget Repair for a long time?
If you leave your device with SS Cell Phone & Gadget Repair for more than 30 days. We will recycle your cell phone & gadget. We strongly encourage you to pickup your gadget within 30 days or let us ahead of time, so we can hold our phone make sure never pass 30 days.

Can SS Cell Phone & Gadget repair fix liquid damaged devices?
 SS Cell Phone & Gadget Repair can repair liquid damage, cracked screen, phones charging issue, battery issue and a tons of other issues. Our recovery rate with liquid damaged devices is over 99%.


What are SS Cell Phone & Gadget Repair business hours?
SS Cell Phone & Gadget Repair is open 7 days a week. All our pickup/Drop locations are open Monday thru Saturday 10 a.m. – 8 p.m. CST. and 12 noon to 6 pm CST Sunday.

Am I expected to pay for the repair before or is payment due upon receipt?
Since every kind of repair we perform is different, payment is due upon receipt.


Why should I trust SS Cell Phone & Gadget Repair?
SS Cell Phone & Gadget Repair has grown our business by customer referrals. Not only do we believe we have the best customer service in Katy, Texas, but we only use the best premium parts available to repair your devices!


For furthur questions or concerns feel free to contact us. We appreciate your time.